Shipping Policy

HTH South Africa

Last updated: 1 January 2026

At HTH South Africa, we aim to make ordering your swimming pool care products as convenient and reliable as possible. This Shipping Policy outlines how we process, dispatch and deliver orders placed through our online store.

1. Order Processing

Orders are processed once payment has been successfully received and confirmed.

Our team will make reasonable efforts to prepare and dispatch orders as quickly as possible. Processing times may vary depending on product availability, order volume, public holidays and operational circumstances.

Orders placed outside normal business hours, on weekends or on public holidays may only be processed on the next business day.

Customers will receive an order confirmation once their purchase has been successfully submitted. Where available, dispatch notifications and tracking details will be provided once the order has been handed over to the courier.

2. Delivery Areas

HTH South Africa aims to deliver to customers within South Africa, subject to courier coverage and the availability of suitable delivery services.

Certain locations may have limited delivery options or require additional delivery arrangements.

If we are unable to deliver to your selected address, we will contact you to discuss the available options.

3. Delivery Times

Estimated delivery times depend on the destination, courier service, product availability and order processing requirements.

Any delivery timeframe displayed on our website or communicated during checkout is an estimate unless expressly stated otherwise.

Deliveries may occasionally be delayed by circumstances beyond our reasonable control, including adverse weather, courier disruptions, public holidays, incorrect delivery information or other unforeseen events.

If a significant delay affects your order, we will make reasonable efforts to communicate relevant updates.

4. Shipping Fees

Shipping fees, where applicable, will be displayed during checkout before you complete your purchase.

Delivery charges may vary according to the delivery address, order size, parcel weight and courier service selected.

Any promotional free-shipping offers will be subject to the terms and conditions communicated with the relevant promotion.

5. Accurate Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order, including their full name, delivery address, contact number and any relevant delivery instructions.

HTH South Africa cannot guarantee successful delivery where incorrect or incomplete information has been supplied.

If you notice an error in your delivery details, please contact us as soon as possible. We will attempt to make the necessary changes where the order has not yet been dispatched and the changes remain possible.

Additional charges may apply to address changes, redelivery or other courier services where permitted and communicated to the customer.

6. Tracking Your Order

Where tracking is available, customers will receive tracking information once their order has been dispatched.

Tracking updates are managed by the relevant courier and may not appear immediately after dispatch.

If your tracking information has not updated for an extended period or your delivery appears to be delayed, please contact our customer service team for assistance.

7. Swimming Pool Chemicals and Restricted Deliveries

Some swimming pool care products contain chemicals that may be subject to special handling, packaging, storage and transportation requirements.

For safety and regulatory reasons, certain products may have delivery restrictions depending on their classification, quantity, destination or the courier service available.

HTH South Africa reserves the right to contact customers regarding alternative delivery arrangements where necessary. If an order cannot be safely or lawfully delivered, we will communicate the available options and arrange any applicable refund in accordance with our Return and Refund Policy and applicable law.

Customers must follow all safety instructions provided with their products upon receipt.

8. Failed or Missed Deliveries

Customers should ensure that someone authorised is available to receive the delivery where required.

If a delivery attempt is unsuccessful, the courier may arrange another delivery attempt, request further instructions or return the parcel in accordance with its procedures.

Any additional delivery charges will be communicated where applicable and will be handled in accordance with applicable law.

If your parcel is returned to us because of incorrect delivery details or repeated unsuccessful delivery attempts, please contact our team to discuss redelivery or other available options.

9. Damaged, Missing or Incorrect Orders

Please inspect your order upon delivery where reasonably possible.

If your order arrives damaged, contains missing items or differs from what you purchased, contact us as soon as reasonably possible with your order number and relevant photographs, where safe and appropriate.

We will investigate the issue and arrange an appropriate remedy in accordance with our Return and Refund Policy and applicable South African consumer protection laws.

If a chemical product arrives leaking, damaged or potentially unsafe, do not use it. Avoid unnecessary contact and follow the product's safety instructions while contacting our team for guidance.

10. Risk and Responsibility for Deliveries

HTH South Africa will take reasonable steps to ensure that orders are packaged and dispatched appropriately.

Responsibility for delivery, loss or damage will be determined in accordance with applicable law and the circumstances of the transaction. Nothing in this policy is intended to remove any consumer rights that apply to your purchase.

11. Changes to This Shipping Policy

HTH South Africa may update this Shipping Policy from time to time to reflect changes in delivery arrangements, courier services, business operations or applicable legal requirements.

The latest version will be published on our website, together with the relevant revision date.

Changes will not unlawfully affect rights arising from orders already placed.

12. Contact Us

If you have questions about shipping, delivery times or an existing order, please contact our customer service team.

Business Name: HTH South Africa

Email: [Insert customer service email]

Telephone: [Insert contact number]

Website: [Insert website URL]

Business Address: [Insert business address]

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.

Thank you for choosing HTH South Africa. We appreciate your support and look forward to serving your swimming pool care needs.