Terms of Service

HTH South Africa

Last updated: 11 October 2026

1. Introduction

Welcome to HTH South Africa. These Terms of Service govern your access to and use of our website, online store and related services.

Throughout these Terms, the words “we”, “us” and “our” refer to HTH South Africa, while “you” and “your” refer to any person visiting our website, purchasing our products or using our services.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these Terms, please refrain from using our website.

2. Our Products and Services

HTH South Africa offers swimming pool care products designed to support pool maintenance, water treatment and cleanliness.

We make reasonable efforts to ensure that product descriptions, images, prices and specifications displayed on our website are accurate and up to date. However, minor variations in product appearance, packaging or presentation may occur.

Customers are responsible for reading product labels, instructions and safety warnings before purchasing or using any product.

Our products must only be used for their intended purposes and in accordance with the manufacturer's instructions.

3. Eligibility and Use of Our Website

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree not to:

• Use our website for unlawful or fraudulent activities.

• Attempt to gain unauthorised access to our systems or other customers' information.

• Interfere with the operation, security or functionality of our website.

• Submit false, misleading or fraudulent order information.

• Copy, reproduce or commercially exploit our website content without appropriate authorisation.

We reserve the right to restrict or suspend access to our website where reasonably necessary to protect our business, customers or systems, subject to applicable law.

4. Product Pricing and Payments

All product prices will be displayed on our website in the currency indicated at checkout.

We reserve the right to correct genuine pricing errors, update product prices and modify promotions where permitted by law. Any price changes will not retrospectively alter a confirmed order except where permitted by applicable law.

Orders are subject to successful payment authorisation and acceptance by HTH South Africa.

We use the payment methods made available at checkout. Customers must ensure that their payment information is accurate and that they are authorised to use the selected payment method.

We will not knowingly charge customers undisclosed fees. Applicable delivery charges and other costs will be communicated before an order is completed.

5. Orders and Order Acceptance

Placing an order constitutes an offer to purchase the selected products.

An automated order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been accepted. We reserve the right to decline or cancel an order where reasonably justified, including circumstances involving suspected fraud, inaccurate pricing, stock discrepancies or product unavailability.

If payment has already been received for an order that we cancel, any refund due will be processed in accordance with applicable law and our Return and Refund Policy.

Customers are responsible for ensuring that their delivery details and contact information are correct when placing an order.

6. Shipping and Delivery

We aim to process and dispatch orders within the timeframes communicated on our website or at checkout.

Delivery estimates are provided in good faith and may be affected by courier availability, public holidays, weather conditions, operational disruptions or other circumstances beyond our reasonable control.

Any applicable shipping charges will be displayed before checkout is completed.

Customers must provide accurate delivery information and ensure that someone authorised is available to receive the order where required.

Because some swimming pool care products contain chemicals, certain products may be subject to additional transport, storage or delivery requirements.

Our Shipping Policy forms part of these Terms of Service.

7. Returns, Refunds and Cancellations

Returns, exchanges, cancellations and refunds are governed by our Return and Refund Policy, which should be read together with these Terms.

Products must not be returned without following the applicable return instructions, particularly where chemical products are involved.

Nothing in these Terms or our other policies limits any rights available to consumers under the South African Consumer Protection Act, the Electronic Communications and Transactions Act or other applicable legislation.

8. Product Safety and Customer Responsibilities

Swimming pool chemicals must be handled responsibly and used strictly in accordance with the relevant product label and safety instructions.

Customers are responsible for:

• Reading all product labels, warnings and usage instructions before use.

• Following the recommended dosage and application procedures.

• Storing products securely and in accordance with their instructions.

• Keeping chemicals away from children, pets, food and incompatible substances.

• Avoiding the mixing of chemicals unless the product instructions expressly permit it.

• Using appropriate protective equipment where required.

Customers should seek professional advice when uncertain about water treatment, chemical compatibility or safe application.

HTH South Africa is not responsible for harm or damage arising from improper use, unauthorised modification, unsafe storage or failure to follow product instructions, to the extent permitted by applicable law.

Nothing in this section excludes liability that cannot legally be excluded.

9. Intellectual Property

Unless otherwise indicated, the content on our website, including text, graphics, logos, product descriptions, photographs, design elements and other materials, is protected by applicable intellectual property laws.

You may access and use this content for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, republish or commercially exploit our website content without prior written permission from the relevant rights holder.

All third-party names, trademarks and product marks remain the property of their respective owners.

10. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment providers, courier companies and other service providers.

These services may operate under their own terms and privacy policies. We do not control third-party websites and are not responsible for their content or practices, subject to any obligations imposed on us by law.

Your use of third-party services may therefore be subject to additional terms.

11. Privacy and Personal Information

We collect and process personal information when necessary to operate our online store, process payments, fulfil orders, communicate with customers and provide customer support.

Personal information will be handled in accordance with our Privacy Policy and applicable South African data protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

By providing personal information, you acknowledge that it may be processed for legitimate purposes associated with your use of our website and the fulfilment of your orders, subject to applicable law and our Privacy Policy.

Please consult our Privacy Policy for further information about how we collect, use, store and protect personal information.

12. Limitation of Liability

To the extent permitted by applicable law, HTH South Africa will not be liable for indirect or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.

We do not guarantee that our website will always be available, uninterrupted or free from technical errors, although we will make reasonable efforts to maintain its functionality.

Nothing in these Terms excludes or limits liability for fraud, gross negligence, intentional misconduct or any other liability that cannot lawfully be excluded or limited.

Nothing in these Terms removes any consumer rights or remedies provided by applicable South African law.

13. Indemnification

To the extent permitted by law, you agree to be responsible for losses, claims or reasonable costs arising directly from your unlawful use of our website, fraudulent conduct or material breach of these Terms.

This provision does not require you to indemnify us for losses caused by our own unlawful conduct or where such an obligation would be prohibited by applicable law.

14. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, products, website functionality or legal obligations.

The latest version will be published on our website with the updated revision date.

Changes will apply from the date indicated in the updated Terms, subject to applicable law. Any rights arising from an existing order or agreement will remain subject to the applicable legal requirements.

We encourage customers to review these Terms periodically.

15. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any disputes arising from these Terms will be handled by the appropriate South African courts or dispute-resolution bodies, subject to applicable consumer rights and legal requirements.

16. Contact Information

If you have questions about these Terms of Service, please contact us using the details below.

Business Name: HTH South Africa
Email: [Insert customer service email]
Telephone: [Insert contact number]
Website: [Insert website URL]
Business Address: [Insert registered or business address]

Thank you for choosing HTH South Africa. We appreciate your business and look forward to helping you maintain a clean, clear and enjoyable swimming pool.